During planned works or unforeseen disruption, we support rail operators with alternative transport for passengers and crew. We work to make the transfer from rail to bus or coach as efficient and seamless as possible.

We draw from our carefully selected nationwide base of suppliers for driver and vehicle resources. We also employ a network of over 500 fully trained and uniformed coordinators, who play a major role in customer service and ensuring the smooth running of ground operations.

Our 24/7 control and management centre has access to an extensive network of vehicle providers and specially trained customer service staff to ensure that the operation goes as smoothly and efficiently as possible. First Travel Solutions manage the whole process for you, including liaison with local authorities, the Highways Agency and Police to ensure we meet and exceed your expectations.

For further details please call 0844 854 2560 or email: travel.solutions@firstgroup.com

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